Hosting
Policy
Mass Web Designs will be enforcing the following Payment Policies effective immediately. Please review these policies now in order to avoid possible suspension or loss of service. These policies supersede any and all former policies in regard to fee payments.
Hosting / Access Invoice Date:
Mass Web Designs will issue invoices the second week of each month for access fees for the coming month. Example: We will send invoices for October hosting / access fees on or before September 15th.
Due date:
Access fees are due by the 1st of each month, for that month of service. Example: Access fees for October are due by October 1st (again, invoices for this month will be sent on September 15th).
Late Payments:
Payments received after the 1st will receive a $15.00 late fee charge. If payment is not received before the 10th of the month, access / hosting will be suspended.
Reactivation of suspended service:
Customers whose web site has been suspended due to non-payment of hosting/access fees will be required to pay all outstanding fees as well as a $50.00 reactivation charge. The reactivation fee is non-negotiable.
If payment, including reactivation fee, is not received within seven (7) days of your suspension notice, the account will be permanently cancelled. This includes the removal of all files on the hosting space. This permanent cancellation of your account does not alleviate your payment obligations for the outstanding balance that is owed to Mass Web Designs.
Sites will be reactivated within 24-48 hours if payment is made within the (7) days after the suspension of the account. Payments can be made with a credit card.
Mass Web
Designs reserves the right to refuse
transfer a web site to another server
that has an unpaid past due balance.
Reminder:
Customers who have not paid for hosting/access
fees by the first of the month will
receive a reminder that the account
is past due and a late fee has been
added to the account. Payment plus
the late fee must be paid before
the 10th of the month or the account
will be suspended.
Termination of service:
Customers who choose to discontinue
service with Mass Web Designs must contact
us by postal mail and request that service
be discontinued. This request must be
made 30 days in advance. NON-USAGE OF
AN ACCOUNT IS NOT PROOF OF CANCELLATION
OF SERVICE. Customers are responsible
for full payment on all accounts whether
or not the account is ever utilized
until such time as the account is cancelled
by appropriate notice.
Web site files:
All clients requesting copies of their Web site files on a CD-Rom or zipped will be billed a one time payment of $75.00.
All
Other Invoices / Updates
Payment
is due on receipt. We
must receive payment within 10
days upon a client's receipt
of a dated invoice date.
If payment is not made in full for updates within
30 days, a $15.00 late fee will be added to your account.
Late or
non-payment of updates will allow
Mass Web Designs to remove or replace
any updated or changed web pages or
files from your web site at our discretion.
Updates/Maintenance:
Payments for All
updates / maintenance that require over
1 hour of work are due on receipt -
updated web pages will not be uploaded
until payment has been received.
Updates that are under 1 hour are also
due on receipt but these updates will
be posted when completed.
Please
remember for your convenience we except
Visa, MasterCard, and American Express.
Bad Check Fee Policy
Any check returned for insufficient funds (NSF) will be charged a $25.00 return check fees.
Forms of Payment
Payment for services can be made with
Master Card or Visa or American Express.
We also accept Money Orders, business
or personal checks. If your account
has been suspended we will only accept
Money Orders or Bank Checks.
We reserve
the right to make changes to our Payment
Policies without notice. Please check
back from time to time to ensure you
are aware of any updates or changes
in this policy.
